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Appliances beyond the warranty period , if broken , maintenance is often amazing , multi- pay a few hundred dollars , you can extend the warranty appliances . Nowadays , many appliance stores have launched extended warranty services to encourage consumers to pay the price of 5-10% , buy a longer warranty period. However, the reporter visited the learned , although such a premium maintenance costs that may arise is relatively much lower , but consumers seem to be enthusiastic about this new service is not high.
Merchant: appliance extended warranty as promotional tools
Recently, the reporter visited the city several appliance stores found that no matter how large appliances color TV , refrigerator , etc. , or microwave ovens, rice cookers and other small appliances, home appliance extended warranty has this service , some businesses need to pay deferred premiums, while others is the home appliance extended warranty service as a bundled service to the consumer .
" It is a bad appliance warranty period , you have to pay for their own maintenance costs, repair several hundred at least once , and now customers have to pay an extra $ 100, and the main part of the whole ' Warranty' will be able to increase on this basis, each one years . " Plains Road salespeople a certain brand of refrigerator appliance store said . Most businesses in the mouth , extended warranty service pay quite tempting, even if purchased appliances out of the " three guarantees" of the country , still warranty, maintenance costs only home free, the cost of spare parts is also free.
Reporters learned that the cost of each store 's extended warranty , depending on the category , product price and warranty period , the charges are different , in general , the higher the price , the higher the amount required to pay for the extended warranty . Taking a joint venture brand price 3299 yuan drum washing machine , for example, to extend the one year warranty period required to pay 115 yuan , 190 yuan for two years , three years, $ 290.
For promotional purposes, some businesses will be bundled with an extended warranty as a gift donation, " buy our brand's any product , you have to send 3 years extended warranty service , doing so, can save a lot of money ." An appliance store sales staff said .
Consumers: not enthusiastic about buying extended warranty
"Now the price of home appliances is generally not high , replacement fast , again generally have about two years of the warranty period , there is no need to go spend a few hundred dollars to buy the extended warranty ." Public Wang just bought a washing machine drum when the sales person recommended to him extended warranty , he refused.
Brand mobile phone in front of a counter , student Li said that for the extended warranty , he certainly would not buy it, because replacement fast, maybe not a bad already for new products .
Subsequently, the reporter interviewed several appliance stores consumers for home appliance extended warranty service , ultra- half of the respondents think this is just a gimmick business promotion , a small portion of the respondents said there will be selective when needed purchase.
Liu said in the appliance repair , appliance malfunction the high incidence of two reasons: First, after purchasing used within a year , the second is to use the product for more than 5 years to the end of life. The launch of the extended warranty period of the business is generally one to four years , " during which the probability of failure is very low appliances , buy extended warranty service equal to spend more money boondoggle ."
Insiders : Cautious buy extended warranty
For extended warranty service praised phenomenon, industry insiders explained : Since appliances generally cheaper prices , the traditional home appliance technically more mature, less prone to failure, some small appliances replacement fast. Some consumers feel that there is too much trouble maintenance , also free of this .
Insiders suggested that when consumers spend money to buy the extended warranty service, you can classify the purchase, such as color TVs, refrigerators, washing machines and other technology and reliable products to meet the basic needs of consumers Repairs , consumers should be able to use the experience to select the extension security services. Soybean milk machine, induction cooker, microwave ovens and other small appliances, as long as the normal use , mostly three years without problems , but its replacement fast speed, so can not buy extended warranty services. For those relatively low reliability , high cost Repairs emerging technology products , you can purchase extended warranty services.
In addition, the purchase of " extended warranty" service, be sure to sign a " extended warranty" Service Contracts ; detailed written in the contract obligation extended warranty service defined scope, duration , failure, underwriting unit name , contact information and other content ; take good care of ticket purchases , extended warranty service contract , to provide evidence for future rights.